On this page you will find some useful contact details and also some advice of what to do in certain circumstances that may arise during your tenancy. We hope that you find this information useful and should you have any suggestions for additional content then please feel free to let us know.
Q. Whose responsibility is it to notify the council (re council tax) gas, electric and water suppliers that I have moved into the address?
A. This responsibility lies with you, the tenant. If you do not know who the suppliers are you can find this out by calling the numbers listed in the ‘useful phone numbers’ section below. We will also notify the relevant companies of your tenancy as well as supplying you with all readings when your tenancy begins.
Q. Who do I call if there are any issues at the property?
A. If Open Estates are managing your property then you should always call us to discuss any issues, unless otherwise agreed. You can also email us at email@example.com . If the landlord is managing the property then they should be your contact. You will find all relevant details in your welcome pack that you will receive shortly after moving into the property.
Q. If there is a problem at the property that involves the need for work to be carried out, can I just employ someone to do it and then bill the landlord?
A. No. Any work that needs to be carried out has to be authorised be either Open Estates, if we are the managing agent, or the landlord (unless otherwise agreed in writing.) All work will also need to be completed by an authorised contractor. If you pay for any work to be done to the property without authorisation you will not be entitled to reimbursement from the landlord and may be charged to have an authorised contractor put right any issues caused by the unauthorised contractor.
Q. Where is the nearest A&E to Radlett and Borehamwood?
A. The closest is Watford Hospital and Barnet Hospital. Please see below for contact details.
Useful Telephone Numbers
Council & Suppliers
Hertsmere Borough Council – 020 8207 2277
Gas Supplier Locator – 0870 608 1524
Electricity Supplier Locator – 0845 601 5467
Affinity Water – 0845 769 7985
Affinity Water Emergency – 0845 782 3333
Police/Fire/Ambulance – 999 (police non-emergency – 101)
Thames Water – 0845 920 0800
Anglican Water – 0845 714 5145
We have rented our property with open estates for 5 years now, they are truly the best! Everyone is always friendly and so helpful with everything from the day we moved in! Matt has especially...
Thank you very very much
Dear Laurie and Paul We know that this is belated but we just wanted to say a huge thank you in writing for all your hard work on our behalf in selling our property. We could not have hoped for a...
Sincere letter of recommendation
We live in Western Australia. Open Estates have managed the rental of our property in Borehamwood on our behalf and recently marketed the house and gained a successful and swift sale. We have...
Courteousness, patience and perseverance
Thank you Jonathan for your brilliant service in facilitating the sale of my flat. Valued well, and achieved sale immediately to full satisfaction. More importantly I am impressed with your...
I would highly recommend Open Estates
I would highly recommend Open Estates in Radlett and will definitely use them again. From start to finish they provide a professional service, there is always someone to take a call and explain...
Thank you very much for your hard work and help with the sale of our property. You succeeded where everyone else failed. We will certainly recommend you and Open Estates for excellent results and...
You are superstars
Thank you for your amazing professionalism, courtesy and competence. We are so grateful for you help and support and value everything you have done. Open Estates you are superstars.
Overwhelmed by their care and assistance throughout
My dear Jonathan I would like to compliment you and your team for a speedy and hassle-free rental. Both your colleagues, Matthew and Simon were attentive and professional to my every need and I...
Integrity and diplomacy
I just wanted to say thank you for everything that you have done to ensure that the sale of Nightingale Close went through. Your integrity and diplomacy were certainly put to the test and your...
Wealth of experience
I want to thank the whole team at Open Estates for their professional, personal and friendly service. Their knowledge of the area (Borehamwood) and wealth of experience really helped make the sale...