Governance and Process

“As far as I’m concerned, Simon Durbridge of Open Estates is the gold standard of property management. I’ve owned several different rental properties over the past 30 years and necessarily have employed different property management companies in the process. Simon stands head and shoulders above the rest. He is motivated, available, and responsive. If there is a problem with a property, Simon is the ultimate problem solver. He takes immediate steps to assess the situation and contacts me quickly with viable solution alternatives. Once any decision is made, he implements it without delay. How can any property owner go wrong with such service? You can’t. Quite the contrary, everything goes very right because Simon is the ultimate in taking responsibility and making my life easier. Overall, I recommend Simon Durbridge of Open Estates. Highly. Completely. And without reservation.” -SM.

Open Estates has a specialist lettings department, including an in-house management team. We are able to provide landlords and their properties with a high level of attention and experience. Handling all aspects of property lettings and management, you can be assured that at Open Estates you will receive a level of service unobtainable from our competitors.

As a responsible agency, we believe that it is important to be members of approved professional bodies. This not only shows our commitment to being open and honest at all times but also offers support to clients, in the unlikely event of a dispute.

We are a member of NAEA Propertymark which means we meet higher industry standards than the law demands and strictly adhere to their regulations, ensuring that we only provide a first-class service and offer you the best possible advice. We are also members of The Property Ombudsman who provide impartial ruling on complaints. Click here for more information.

Through this membership we are also covered by a Client Money Protection Scheme, meaning your money is always safe. Please click here to view our CMP Certificate. For further information on this cover, please feel free to contact us. Please click here for the NAEA Propertymark Conduct and Membership Rules.

We take the security of your tenant’s deposits very seriously. It is for this reason, we use the Government accredited Deposit Protection Service (DPS) custodial scheme. On receiving the full deposit we submit the total amount to the DPS who hold it in trust until the completion of the tenancy. This is the safest form of deposit protection and, in our opinion, the only form of deposit protection letting agents should use.

For a free no-obligation appraisal, our competitive rates or to discuss your property needs, please feel free to contact us.