At Open Estates we strive to always provide the best possible service. Our customers are our prime focus.

Should you believe, however, that we have failed to provide the level of service both you and we expect, then please see below our complaints process.

In the first instance we ask that you request to speak to the Managing Director. We hope that the issue will be able to be resolved in a smooth and timely fashion. However, should the issue still not be resolved then it is requested that you place your complaint in writing, addressed for the attention of the Managing Director. This can either be emailed to or can be posted to the below address.

The Managing Director, Open Estates Ltd, 54 Watling Street, Radlett, Hertfordshire WD7 7NN

We will confirm receipt of your email/letter and address your concerns in a timely and professional manner.

In the unlikely event that the issue has still not been resolved, you have the right to refer the matter to The Property Ombudsman. You can contact them on 01722 333 306 or writing to The Property Ombudsman, Milford House, 43-55 Milford Street, Sailsbury, Wiltshire SP1 2BP.

 To view our internal complaints procedure please click here.