Memberships and Governance


Open Estates are members of The Property Ombudsman, UKALA and Safe Agent. As such we abide by strict codes of practice. This ensures that all our customers, be they buyers, sellers, landlords or tenants, receive the highest levels of customer service.

We are also members of a Client Money Protection Scheme, provided through our membership of UKALA.

codes of practice Please click on the image to the left to view our Client Money Protection certificate.

codes of practice Being a member of Safe Agents, and therefore being registered as a Safe Agent by them, demonstrates our commitment to be a responsible agent. It evidences our membership of a Client Money Protection Scheme. Please click on the logo to view their website.

codes of practiceWe are members of NAEA Propertymark which means we meet higher industry standards than the law demands and strictly adhere to their regulations, ensuring that we only provide a first-class service and offer you the best possible advice. We are also members of:

  • The Property Ombudsman who provide impartial ruling on complaints. Click here for more information.
  • Through this membership we are also covered by a Client Money Protection Scheme, meaning your money is always safe. For further information on this cover, please feel free to contact us. Please click here for the NAEA Propertymark Conduct and Membership Rules.

codes of practice The Property Ombudsman is a leading independent scheme, which provides both customers and agents with a dispute resolution service. Established in 1990, this service is free, independent and impartial. Click on their logo to go to their website.